What is..? How can..? Can I..? Can you..? Why not..?
Got a question about our plates, 501st Legion Badges or our Official Rebel Legion Merchandise.? Hopefully it will be answered here, but if not simply drop me a line using our contact form. I will update this page with new FAQ’s if the same thing gets asked a lot, so please do check back here before asking a question.
Q: What is happening with orders and the current Covid-19 situation.? – JAN 2021
A: As our new office and workshop is self contained we are as such able to continue to work safely where required during the various Tier restrictions in place here in the UK, however some of our suppliers are reporting raw material supply issues and delays which may have a knock-on effect to our production capability. We are doing our best to keep the main product materials in stock where possible but please bear with us. Please keep an eye on our News & Updates page for any major updates.
Thank you for your patience at this time, it is very much appreciated.
ID BADGES: Rebel Legion and 501st Legion
Q: Wait.. what.. no 501st garrison or unit badges.?
A: Sorry no , not at the moment and for the time being. Due to changes with the current merch rules within the 501st Legion, at this time we can no longer make or provide any 501st unit ID badges unless these are re-approved under the new system by the unit CS / GMBO. The only 501st ID badge currently approved and available is the 501st Legion ID badge. Please keep an eye on our Facebook page and the News & Updates page here for any changes.
Q: Do you supply lanyards with the card holder option.?
A: Sorry no we don’t. The reason being most RL and 501st members already have a lanyard with their Unit, Base or the Rebel Legion or 501st Legion name on it etc.. so we don’t want to confuse things (or raise the price) by adding something to the cards that most people already have.
Q: As well as the Rebel Legion badges, I see you make other RL Base badges – can I get my Base logo on an ID badge too.?
A: Possibly yes. We would need to see the logo first as not all official logos will work, especially if they are too complex or detailed. We would need your CO or Merch Officer approval to do this, and it must be for your Base members etc.. not just a one off for yourself. We really need a minimum initial order/commitment of 15 or more. Please drop us an enquiry via our contact form.
Q: Can I add some other details or images to my ID badge order.?
A: Sorry people, but this is a big fat no. We have to submit designs for approval to use the official logos and for official merch, clearly detailing the item and what goes on it, and once approved, no deviation from the approved design is permitted. If you are looking for something completely custom without any official Rebel Legion or 501st logos please send us a custom request via our contact form.
Q: Can I do a bulk order for my Base or Garrison for ID badges.?
A: Our site has been designed for individuals to order their ID badges, and also managed group/bulk orders (single payment and delivery to a single address) for bases for up to 20 ID badges in one order, as Postage & Packing is calculated on the total weight of your order, not per item. PLEASE NOTE – no mixed product bulk order – this applies to ID badges only.
If you are a member of an RL Base or 501st Garrison and wish to discuss a bulk order for more than 20 ID badges, or for 30 or more kit box discs, coasters, or the new full colour mugs etc.. please contact me directly to discuss this.
Q: Do you supply the actual kit boxes / storage boxes / tool chests.?
A: Sorry no we don’t. We only design, make and supply the actual custom plates for you to fit to your own kit box. The storage boxes and and tool chests are available from most DIY stores, online stores, tool suppliers, and some home supply stores.
Q: Your unit measurements seem strange.. how are you measuring gallons and litres for the kit boxes.?
A: As we are UK based we generally use ‘Imperial Gallons’ (no pun intended) and not the US version for our capacity measurement. For example the Stanley 50 gallon / 225 ltr box is correct. We also take our specification details from the kit box manufacturers websites, and for simplicity they do round up/down for a rounder (cleaner) number.
KIT BOX PLATES
Q: Can I order a standard plate such as the Stanley 50 Gallon plate set without the Rebel Legion, or any Base logos.?
A: Yes you can. The option to have one of the official logos we’ve been approved to use is your choice. You do not have to have them incorporated into you plate design on any of the approved plate sets. Many people just have generic images such as imperial cogs, swans, and costume icons etc… Click here to see the current list.
Q: Can I order a custom sized plate or plate set and have the 501st, Rebel Legion, or any unit logos on it.?
A: Sorry no. We have to submit designs for approval to use the official logos, and for one off plates it is not really viable. The 501st, Rebel Legion, and various Garrison, Squad and Base logos are all copyright and we are not allowed to use them without permission or approval.
Q: Can I order a plate set and have MY own artwork / personal patch logo on it.?
A: By all means yes. Your best bet is to contact us via our contact form and give us the details of the plate set you want (or custom sizes) and what you are looking to have engraved on them and we’ll get back to you.
Q: Can I order a custom sized plate or plate set and just have generic icons on it – with no official logos.?
A: Yes you can. Your best bet is to contact us via our contact form and give us the details and we’ll get back to you. As you are not requiring official 501st, Rebel Legion, Base or Garrison logos we can make any plate or plate set you want.
Q: I want a plate / plate set with a costume icon you don’t have listed. Is this possible.?
A: As such yes. We have listed our current library of generic character/helmet/head/cap icons we’ve drawn for the most popular costumes and for plates we have already made. We are constantly adding to the library of icons that we draw up as and when required (and when time allows!). If you need an icon drawing up for a plate and it is a standard character, we will do this and add it to the library of icons. You can view the current icons available HERE. You can request a custom / new icon to be drawn up HERE.
Q: What are the standard ‘off the shelf’ 2 colour options for plates please?
A: Currently they are:
Ideal for Stormtroopers, Biker Scouts, Snowies, FO Troopers, Clonetroopers etc…
Ideal for TIE pilots, Shadow Troopers, Officers, Kylo etc…
Ideal for Vaders, Siths, Predators, Knights of Ren, Inferno etc…
Brushed Stainless Steel-look/Black
Generic plate suitable for anything really, and looks great…
Ideal for Rebel costumes…
These are just suggestions, and not a restriction within the 501st or Rebel Legion design approval process. If you want a black/white plate for your Vader box or a brushed stainless steel-look/black for your Trooper kit, no problem. Plate finish is a personal choice and not locked in to a particular design.
Q: How does the plate colour choice work?
A: Laminate is a layered material comprising of 2 sheets of different coloured materials (a top colour and a base colour). The top colour is engraved though, to reveal the base colour. Colours are shown as the TOP colour first + the BASE colour. So..
- A Brushed Stainless steel-look/Black has a metal-look material as the top colour and black as the base. The finished plate would be brushed metal-look with black engraved detail.
- A White/Black has white as the top colour and black as the base. The finished plate would be white with black engraved detail.
- A Black/White has black as the top colour and white as the base. The finished plate would be black with white engraved detail.
Q: I would like to order a plate set but in a different colour finish. Is this possible?
A: Potentially yes. The premium laminate product we use is available in a fairly wide range of colour options, but it is limited to a point. It is not a printed product so you do not have 1,000’s (or even 1,00’s) of colour choices, but there are a number of non-standard 2 colour options available to order. Please note that as we have to buy in whole sheets there maybe additional cost to you to cover this. You can request a custom colour material HERE.
Q: Can I change the font used on the plate designs.?
A: Sorry no. As part of our approval process the design is fixed as is. It would also slow down the process of turning our plates around so quick from design-to-dispatch (which we have become know for!) and requesting different fonts would as such be classed as a custom job. You can request a custom job HERE.
Q: My tool chest or storage box is not listed. Can I get plates made for it?
A: Yes you can. These would be custom plates but please note you would not be allowed to have the official 501st, Rebel Legion, Base or Garrison logos engraved on these plates.
Q: My tool chest or storage box is not listed. Can I get plates made for it and use the 501st, Rebel Legion or Garrison logos?
A: We can only submit deigns for approval for the most popular tool chest and storage boxes used by troopers. If the tool chest or storage box you have is being widely used we can look at adding it to our portfolio of ‘Standard Kit Boxes’ and have a set of plates/a plate submitted for approval for official logo usage.
.. and FYI… Please note that due to circumstances beyond our control we reserve the right to update a logo, graphic or product, and add or even remove a design or item from the range without prior notice, due to updates and/or changes made available to us from the 501st Legion, Rebel Legion, and/or our raw material suppliers.
ORDERING, SHIPPING & DELIVERY
Q: Why can’t I see any products or access the Online Ordering pages?
A: Only members of The 501st Legion and any of the associated Garrisons, Squads, Outposts, Detachments; members of Rebel Legion, and the Galactic Academy are permitted to access this section of the website and order customised plates and/or purchase official merch.
Q: Can I have my order delivered to a different address?
A: Yes you can – in the checkout there is the facility to enter a different delivery address from your standard account/billing address. Please use this facility rather than adding a different address in the notes section, as the address labelling system only picks up the ‘Delivery Address’ from the database, not the notes.
Q: Can I order my ID badge, plates, discs, mugs or coasters together and have them shipped at the same time.?
A: All ID badges are on set monthly production runs (please click here to see current run info), whereas kit box plates and other items are made to order and then dispatched as soon as possible, normally within 7-10 days of ordering depending on the workload at that time. You can by all means order ID badges along with other items, however you should note that your complete order will then be fulfilled as part of the ID badge run, in one delivery, and not shipped as individual items.
If you require your plates, discs, mugs or coasters quicker i.e. before the ID badge run is dispatched, please place a separate order for these items to your ID badge order. These will then be processed as a completely separate order here, made and shipped out separate to the badge production run.
- If you are ordering ID badges and other items and are happy to wait for the ID badge production run for everything, then simply order everything as normal in one order. Your items will be delivered in 1 delivery for that particular production run.
- If you are ordering ID badges and other items but need/want your kit box plates, discs, coasters etc.. sooner i.e. BEFORE the ID badge production run is completed, you must order your ID badge(s), complete that order and check out, then place a separate order for your other items such as kit box plates, discs and coasters etc.. We will then process these two orders separately and dispatch the non ID badge items ASAP.
Q: Is your ordering system safe.?
A: For your peace of mind we have an SSL certificate on our website to encrypt all the information you enter on your keyboard/keypad into your order or enquiry form, and furthermore, we don’t even see or store your credit/debit card details or PayPal account details on our system. All payment processing is controlled, secured, and processed by PayPal’s secure system on their network, not ours. No credit card details or payment processing is handled or seen on our website or our server.
Q: I only want to order 1 item from you, and not order anything else in the future. Can I have my personal details removed from your ordering system afterwards.?
A: No problem. Simply drop me a line using the contact form clearly stating you wish to be removed from the system (quoting your last order reference and PayPal reference for ID purposes) and I will remove you from the ordering database as soon as your order has been processed. Please note we will have to retain certain records here for financial, taxation and accountancy purposes, but your details will be removed from the online ordering system as requested.
Q: How do you ship / post items / how long does it take.?
A: To provide a balance between reliable delivery and cost, the P&P/shipping services offered by us are 1st Class Royal Mail with basic ‘up to £20’ cover only, and for larger parcels such as plates with ‘up to £100’ cover in transit. We do not offer 2nd Class postage or shipping for any items.
- UK orders should be received within a few days from dispatch.
- Europe should be 5-7 working days from dispatch.
- All other countries should allow 7-12 working days from dispatch.
- ** Covid UPDATE – whilst deliveries do appear to be getting through we have been informed that some parcels are taking weeks / months rather than days, depending on your country. Obviously we have no control whatsoever over this. If it is really important that your orders gets to you I strongly recommend you chose the Tracked shipping option for your order at the checkout.
IMPORTANT – These are the stated ‘delivery aims’ from the mail/carrier companies, and do not include the day of dispatch, weekends or bank holidays, and more importantly are not guaranteed, and can take up to 25 days in some rare instances. Actual delivery times will vary depending on whereabouts you are in the world and your local postal service once the parcel lands in your country, but these are the average timescales.
*** REALLY REALLY SUPER IMPORTANT – PLEASE READ THIS – TRACKED SHIPPING ***
We have added a ‘Tracked’ shipping option to the checkout for those of you who wish to opt for this shipping method. Please, please, please… note the following:
- As we have implemented a Tracked shipping option for you to choose from, should you choose not to use this and only select the standard un-tracked shipping option, this is your choice and we cannot be held responsible for any non-delivery, damage or late delivery claims. Please let me be as clear (and polite) as possible… unlike some sites we are not insisting on or enforcing a tracked (and therefore slightly more expensive) service upon you, but the shipping method is your choice and responsibility. If you do not chose to have your order dispatched with a tracked shipping option, once we have handed it over the the postal or shipping services here in the UK… if it doesn’t turn up at your address, or its damaged, there is simply nothing we can do about it, so please do not ask us to try and track a parcel that is 26 days late if you have not used a tracked shipping service… it simply can’t be done.
- If you don’t select a tracked service… there is not tracking reference! I can’t make this any clearer. I have lost count on how many times (especially with the current Covid delays in shipping and mail delivery) that people have selected the STANDARD non-tracked delivery option, and then send us an email a few days after they receive their ‘order dispatched confirmation’ email, ask for a tracking ID 🙁 NO TRACKED SHIPPING OPTION = NO TRACKING ID
- Tracked shipping is not necessarily faster than standard shipping – it is just tracked. That said, International tracked orders are given priority handling over standard international mail so may end up being delivered a day or two before standard mail, but this is not guaranteed and should not be relied upon.
Finally, please note that as clearly stated in our T’s & C’s the Customer is solely responsible for any additional duty, taxes, or fees that may be applied to the shipment on delivery to the Customer by any authorities and/or shipment provider.
Q: My order has arrived damaged – what should I do.?
A: This is covered in detail (and in a more legal and accurate speak) in our Terms & Conditions – please ensure you read these before ordering, but in brief, you must report any damage within 48 hours of delivery.
1. PACKAGING DAMAGE RESULTING IN PRODUCT DAMAGE:
We go to great lengths to ensure that the packing we use and how we pack our items will best protect your plates and merch in transit, however we cannot be held responsible for the delivery services handling of your parcel once it has left us. Please note as stated above, the option to have a tracked and better insured delivery service is now available and is your choice to select this, or not. If your parcel is damaged and you have a tracked service please pursue this with your delivery provider and use the tacking ID you have been given by us.
2. PACKAGING FINE BUT PRODUCT DAMAGED:
This would be highly irregular. Our in-house QC process ensures that every product leaves here in perfect condition. All items are visually checked and inspected by us before packing. That said, if in the unusual situation that your item is damaged, again this must be reported within 48 hours and we will contact you to address/rectify this.
Q: My phone number is visible on the address label – why is this.?
A: It is a requirement of all tracked orders (UK and overseas) to provide the carriers with a contact number for the recipient, and we have been asked many times to provide a contact number for items should there be an issue in trying to deliver normal post. To that end we now automatically print your phone number as provided in your order on your address label as standard.
Q: My custom plate / ID badge order has arrived but I’ve changed my mind – can I return it for a refund.?
A: Sorry, no. Under the Consumer Contracts Regulations (which replaces the Distance Selling Regulations Act) anything that has been made to order, customised, branded, coloured, engraved, baked, tailored, painted etc.. specifically for a customer cannot be returned for a refund as the item in question is completely unique to that customer i.e. it is not an ‘off the shelf stock item’ that can simply be returned to stock.
Q: My custom plate order has arrived but I’ve ordered the wrong plate set/entered the wrong details – can I return it for a refund/swap.?
A: Sorry, no. Once a plate set has been cut and made for you, it is unique to you regardless of the size (see answer above). We have gone to great lengths to ensure that there is plenty of visual information, text descriptions and details on each product page to ensure that you can order the correct plate for your kit box. Please read everything and check the spec of the plate(s) you are interesting in before ordering, and if you have any questions please open the chat window if we are online, or drop us a message BEFORE ordering.
Q: What is the best way to fix my new plate(s) to my kit box.?
A: FOR GUIDANCE ONLY. I have used E6000 glue for mine in the past and this appears to work fine for me, as it is slightly flexible, allows for re-positioning whilst placing, and will bond most surfaces extremely well. Remove any stickers, nameplates, badges etc… so that you are bonding directly to the box material. We suggest lightly sanding or scoring the back of the plate(s) and the surface of the box where the plate(s) will be fixed, to provide a key and remove and surface preparations, coatings, oils, shine etc… Use small ‘blobs’ or a thin bead of E6000 rather than a whole covering as you many find excessive coverage might result in a chemical reaction and the plate or box material warping. Tape into place if vertical, or weigh down if horizontal, until the E6000 has completely set/cured. You can download our plate fixing datasheet HERE.
Some people use heavy duty double sided tape, and some have even used Velcro. You could also drill and use pop rivets or self tapping screws, small nut & bolts etc… for a more industrial look. In any case, the chosen method of fixing your plates to your kit box is down to you and your personal preference.
Q: How should I clean my plate(s).?
A: We use, and recommend IPA (Isopropyl Alcohol… not the beer!). This is a widely used cleaning and surface preparation solution used in medical, engineering, manufacturing, IT, healthcare, and sign making professions. It will clean surfaces of grease and marks and evaporates to leave the surface clean and dry. It is available in 70% and 99% (almost pure) versions as swabs, wipes, sprays and solutions from auto supply shops, chemists, and on line. We use the 99% version. You can download our cleaning and care datasheet HERE.
Alternatively a kitchen surface or floor ‘wet wipe’ (the kind already soaked with a cleaning solution and sold in resealable packets in supermarkets) would do, but ensure there is no bleach, alcohol or colouring agents, and wipe dry with a soft lint-free cloth after cleaning.
If you have a question that is not listed or answered here, simply use our enquiry / custom request form and we’ll get back you as soon as possible.